Returns & Refunds Policy

  • Exchanges – We are happy to exchange items providing they are returned in original condition with original packaging & unworn. Return shipping is at the customers expense. The items being exchanged must be sent back within 10 days of ordering. You can organise your own postage or purchase a return courier ticket & have your parcel collected from home here.
  • Returns – We are happy to accept returns for a full refund providing they are returned in original condition with original packaging & unworn. You will be responsible for paying for your own shipping costs for returning your item. The items be returned must be sent back within 10 days of the original order. Our address is 23 McNab Street, Kenmure, Dunedin.
  • Faulty Items – All of our items are inspected before being sent out but if a cheeky faulty item slips through the cracks then we will quite happily either replace the item if a replacement is available or fully refund your order.

To enquire about returning an online order please contact us via our contact page or directly at shop@highness.co.nz.

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Highness NZ

Plug & Tunnel Jewellery for Stretched Ears



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