Privacy policy
Last updated: 15 March 2026
This Privacy Policy explains how Highness collects, uses, and protects your personal information when you visit highness.co.nz, place an order, or contact us.
By using this website or our services, you agree to the practices described in this policy.
Information We Collect
When you use our website or place an order, we may collect:
Contact details
Name, shipping address, billing address, email address, and phone number.
Order information
Products purchased, order details, and payment confirmation.
Device and website usage information
IP address, browser type, device information, and how you interact with our website.
Customer communications
Information you provide when contacting us for support or enquiries.
How We Use Your Information
We use your information to:
• process and ship your orders
• communicate with you about orders or enquiries
• provide customer support
• improve our website and services
• prevent fraud and protect our business
• send marketing emails if you choose to subscribe
You can unsubscribe from marketing emails at any time.
Cookies & Tracking Technologies
Our website uses cookies and similar technologies to improve your shopping experience and understand how visitors use the site.
We may also use analytics and advertising technologies, including pixels and tracking tools from platforms such as Google and Meta (Facebook), to measure advertising performance and show relevant ads.
You can control cookies through your browser settings.
Sharing Your Information
We only share your information where necessary to operate our business. This may include:
• Shopify, which hosts our online store
• payment providers, to securely process payments
• shipping providers, such as NZ Post, to deliver orders
• service providers, who help run our website and services
• advertising platforms, which help us measure and improve marketing
These providers only receive the information necessary to perform their services.
Third Party Websites
Our website may contain links to other websites. We are not responsible for the privacy practices of third party websites.
Data Security
We take reasonable steps to protect your personal information. However, no internet transmission or storage system can be guaranteed to be completely secure.
Your Privacy Rights
You may request to:
• access the personal information we hold about you
• correct or update your information
• request deletion of your information
• unsubscribe from marketing communications
To make a request, contact us at support@highness.co.nz.
Changes to This Policy
We may update this Privacy Policy from time to time. The most recent version will always be published on this page.
Contact
If you have questions about this Privacy Policy or how your information is handled, please contact us:
support@highness.co.nz