Returns & Refunds

We offer a 30 day return policy. This means you have 30 days from receiving your order to request a return.

To be eligible for a return, items must be unused, in the same condition you received them, and in their original packaging. Proof of purchase is required.

To start a return, please contact us at support@highness.co.nz.

Return Shipping

Return shipping for change of mind purchases is the responsibility of the customer. If an item is faulty, incorrect, or the issue was caused by us, we will cover return shipping.

Damaged or Incorrect Items

Please inspect your order when it arrives. If something is damaged, faulty, or incorrect, contact us as soon as possible so we can resolve it.

Hygiene Items

For hygiene reasons, plugs, tunnels, and body jewellery cannot be returned or exchanged once sold.

If a jewellery item arrives faulty or there is an issue outside of your control, we will happily replace it where possible or issue a refund.

Non Returnable Items

Sale items and gift cards cannot be returned.

Exchanges

If you would like a different item, the quickest option is to return the original item and place a new order once the return is approved.

Refunds

Once we receive and inspect your return, we will notify you whether the refund is approved.

Approved refunds are issued to your original payment method within 10 business days. Your bank or payment provider may take additional time to process the refund.

If more than 15 business days have passed since your return was approved, please contact us at support@highness.co.nz.