Free Shipping Details
We’ve recently made some big updates to our website. Setting up shipping has become a bit more complex, so to keep things simple, we've introduced a standard free shipping threshold for all NZ orders. Previously, the threshold was $40 for urban and $60 for rural deliveries. Now, we’ve met you in the middle – making it easier and fairer for everyone!
Same Day Dispatch Exceptions
We're committed to dispatching your orders the same day, but please bear with us as there might be times when life's little surprises come our way. As a small, whānau-run business, we might occasionally need to reach out if there’s an issue with your order. Whether it’s a stock hiccup or a sick day, we promise to keep you informed and work swiftly to resolve any problems. Your understanding and support mean the world to us!
We will send you an email to reset your password.
We will send you an email to reset your password.
Flick us a message, and we’ll get back to you ASAP ✌🏻
Please keep in mind, Highness is a small whānau business, and all queries and orders are handled by one person. Occasionally, emails may get lost in internet neverland, or we might need to take some time off. If you haven’t heard from us in 24 business hours, feel free to give us a heads-up.
Top tip: Check your junk mail if you're waiting on a reply, and make sure you’ve provided the correct email before pressing send 🤙🏻
We're a small family biz in Ōtepoti Dunedin. All orders are packed with love by Sarah & Chris.
Aotearoa orders $50+ are sent via free shipping, orders under $50 are $4.50. Please check the shipping page for up to date details and international shipping rates.
Flick us a message ASAP and providing your order hasn't already been dispatched we can sort this out for you. If your order has been dispatched please click your tracking link and hit the 'redirect' button, there you can request redirection via NZ Post.
Yas! Check our shipping page for rates, if your country isn't listed just flick us a message.
Aotearoa orders placed before 1pm weekdays are dispatched same day, we do reserve the right to the odd exception where we may need to get in touch or there are other exceptions outside of our control. The same usually goes for international, but sometimes ticket printing and customs logistics can add 24 hrs to our processing time.
Orders are shipped via NZ Post's Express service.
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